Sales Manager North America

Location:  Etobicoke

Responsibilities:

Business Planning

1. Provide input into sales strategies and overall business planning that ensures

achievement of company sales goals and profitability.

2. Responsible for formulating annual/quarterly/monthly sales strategies and goals.

3. Provide input on items, pricing, sales and operational efficiency.

4. Aid product development in product selections

5. Suggest strategies to improve close ratio and identify major reasons why sales are not

closed.

6. Work with marketing/advertising to develop new advertising strategies based on your

understanding of your customers.

Customer Management

7. Build strong relationships with your major customers.

8. Maintain accurate records of all pricing, sales, and activity reports submitted by sales

team.

9. Assist sales team in preparation of proposals and presentations.

10. Involve yourself in regular customer follow up.

11. Monitor cold calls to potential customers to provide feedback to staff.

12. Prepare in advance and conduct sales meetings.

Inventory Management

13. Forecast needs and communicate with Research and Development Team

14. Coordinate product allocations and reserved goods

Team Management & Supervision

15. Build a solid sales team that meets and exceeds sales goals.

16. Monitor employee productivity and motivate team to reach daily, weekly & monthly

goals.

17. Conduct one-on-one semi-annual reviews with all sales team members to build more

effective communication, to understands training and development needs, and to

provide insight for the improvement of sales and activity performance

18. Provide timely feedback to senior management regarding sales team performance

19. Work with Human Resources to determine appropriate staffing levels.

20. Assist in the recruitment, testing and hiring sales team based on criteria agreed upon by

senior management.

21. Train sales team in best practices in sales and share sales techniques at regular sales

meetings.

22. Diagnose and address skill gaps in supervised sales staff.

23. Develop a modular training program for newly hired salespeople.

24. Resolve interpersonal issues within department and escalate if required.

25. Constructively handle or supervise the handling of all customer complaints related to

your department.

26. Coordinate department activities and projects to meet project timelines.

Profitability Management

27. Ensure sales targets are met and objectives are met or exceeded

28. Negotiation of viable vendor agreements

29. Maintain an active role in the returns process

30. Maintain a proactive role in returns process to maximize recovery rate and lower return

rate

31. Improve products through feedback and communicate to appropriate individual

32. Communicate product selection ideas to appropriate team members

Other

33. Adhere to all company policies, procedures and business ethics codes and ensure that

they are communicated and implemented within the team.

34. Effectively complete other duties as assigned.

Job Requirements:

1. Minimum of 3 years experience with selling finished consumer goods to mass

merchants and an interest in consumer electronics products.

2. 5-7 years of experience in Sales management

3. 5 + years in a successful National Account Manager or Account Executive role

4. Ability to travel regularly in the United States for tradeshow(s) and sales visits.

5. University degree or college diploma in a related field.

6. Skill in examining procedures, policy formulation and developing and implementing

new strategies and procedures.

7. Excellent problem solving and analytical skills in a fast-paced environment

8. Experience with Outlook and CRM an asset.