Position:  National Direct Sales Support Manager-Planning

Location:  Toronto, ON

Company Info:

Our client is a leader in the telecommunications industry.

Position

Our client is seeking a skilled marketing and sales professional to help support the various direct channels with their go to market strategies.  Reporting to the Senior Manager for Direct Sales Planning, you will be responsible for the development of quarterly and ad hoc sales plans in the Direct Channels. The Manager will work collaboratively with Marketing, Sales Channel Primes, Implementation, Analytics and National Communications teams to outline channel requirements to create deployment plans.

Responsibilities:

Quarterly Planning

·        Work with Channel Primes to define future sales requirements and priorities.

·        Continuous engagement with Marketing team on offer and sales plan development.

·        Outlining the channel readiness tactics for the Cable and Wireless quarterly campaigns (check list of work groups impacted, timing, training/support requirements, collateral, and work back strategy).

·        Provide Implementation team with quarterly campaign updates.

·        Review the rolling marketing calendar/call volume forecast with Channel, Implementation and Performance primes to ensure appropriate timelines and updates or changes to campaign timing are captured.

·        Track call volume forecast against actual with Sales Performance and Channel Primes.

·        Provide campaign Post Implementation Review to Marketing.

Communications

·        Work with Business Partners and Channel Primes to define & prioritize communication messages.

·        Provide insights to Business Partners on the appropriate language and positioning which will resonate in each Sales Group and Work Groups.

·        Define measures of success for the quarter - knowledge transfer, ESAT, employee engagement.

·        Provide Implementation team with quarterly communication plan to front line.

·        Deliver presentations to various areas of the business to educate on current trends and update on upcoming initiatives. 

Competitive Intelligence

·        Continuously gather Competitive Intelligence from Marketing to provide to Channel Primes.

·        Manage 360^o Feedback loop for competitive insights from the front line to provide to Marketing.

Qualifications

·        Core Competencies:  Customer Service Orientation, Teamwork and Collaboration, Adaptability and Initiative, Operational Excellence, Integrity, and Individual Accountability.

·        Role Specific Competencies:  Innovation/Creative Thinking, Problem Solving/Judgement, Achievement Oriented, Listening, Understanding and Responding.

·        Post Secondary degree/diploma or equivalent.

·        1-3 years of in Marketing, Sales and/or Call Centre / front line experience.

·        Strong planning and business plan skills.

·        Extensive knowledge of Wireless products, services, systems, and tools.

·        Desktop Publishing skills (Power Point, Adobe, Word).

·        Organizational skills.

·        Proven ability to manage cross-functionally and influencing others.

·        Strong oral and written communication skills.

·        Exceptional customer service focus.

·        Good work ethic, with the ability to work both independently and with teams.

·        Good listening skills.

·        Excellent interpersonal and relationship-building skills.

Compensation